[JEWELLERY WARRANTY]

DIVINE items are protected by a warranty against manufacturing defects for a period of 12 months from the purchase date.

If you believe your jewellery item has a manufacturing defect, you may return it to us for inspection. Please email a photo and description of the fault to arrange a repair.

You can reach us by

Email: Divine.crafts.jewelry@gmail.com

Or by our instagram: @Dvn_jewellry

If we determine your item is damaged due to a manufacturing defect, we will either carry out a repair or replace the item.

A manufacturing fault does not include:

- Cracked, fractured, discoloured or damaged stones

- General wear and tear

- Bent or snapped rings

- Bent, caught, broken or worn out prongs

- Broken chain

- Oxidised and tarnished metals

- Lost stone due to chipping or breaking caused by normal wear or other damage

- Exposure to chemicals, swimming pools, make-up or bathing

 

If we determine that the damage is not caused by a manufacturing defect or is outside the 12 month warranty period, a repair fee may apply.